American Plumbing

American Plumbing receives mixed reviews. Negative reviews cite:

• Overcharging and poor workmanship: One customer was charged $4000+ for a hot water line repair that was initially done incorrectly, leading to insufficient hot water and requiring a second repair.
• Unprofessionalism and lack of accountability: Customers report a lack of apology, defensive responses to complaints, and failure to rectify issues promptly.
• Disregard for customer advice: The company ignored customer suggestions that would have resolved the problem more efficiently.

Positive reviews highlight:

• Excellent service from specific employees: Seth and Logan are frequently praised for being knowledgeable, respectful, efficient, and professional.
• Quick response times and problem-solving: Customers report prompt service and accurate diagnoses.
• Fair pricing and helpfulness: One customer was not charged for a diagnostic service and received helpful recommendations.